How do I place an order online?
Ordering is simple and convenient. Simply select your favorite items, add them to your cart and click “check out” for your order total. Once you have finalized your shopping selections, you will be asked if you accept the Terms and Conditions of the sale and then will be taken to PayPal for payment and finalizing the order. A PayPal account is not required to process the order, but is an option for payment as are a credit card and a direct bank transfer. Processing is completed by PayPal Merchant Services. Shipping charges and sales tax, if applicable, are automatically applied during checkout. Upon completion, an order number will be given which will serve as your confirmation.
May I place my order by phone rather than online?
What are my payment options?
Orders can be placed online using Visa, Mastercard, Discover, American Express, direct bank transfer, or PayPal account funds. At this time, we are not accepting checks, money orders, or payments on account.
Do you charge sales tax?
Sales tax will be assessed for orders that are shipped within the state of Florida at the applicable rate.
Returns and Exchanges:
What is your return and exchange policy?
We believe you will be happy with your order, but please inspect it carefully upon receipt to verify that all items meet your expectations and that the items are not damaged. We do our best to package each order with enough cushioning. If you are not completely satisfied with your purchase, the merchandise can be returned. Full refunds are available for merchandise returned in original saleable condition including boxes, inserts, and packing materials.
Where should I send back returned merchandise?
Please email us to alert us of the return, the order #, and a reason for return of merchandise. Ship returns to the following address and please be sure to include a copy of the invoice:
1 Stop Photo Booth Shop
Attn: Returns – Order #
4846 North University Drive #336
Lauderhill, Florida 33351-4510
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued within 3-5 business days. Please allow adequate time for your banking institution to process the credit.
When will my order ship?
Most orders will ship within 3-4 business days of placing the order. Delivery usually takes from 2-6 business days depending on location and shipping method selected. Merchandise is shipped from Fort Lauderdale, Florida. If you are concerned that your order will not arrive in time for your event, please contact us so we can work with you personally and be sure to indicate when your event is so we can work quickly to get your products to you in time.
Do you ship to Post Office Boxes?
Yes, via USPS we can. However, via FEDEX or UPS they do not ship to PO Boxes.
Do you ship to Canada or other International destinations?
How is shipping calculated?
Shipping is calculated during checkout and is based on the total weight of the items selected, the shipping destination, and shipping method. Shipping fees are applied during checkout. If the shipping seems high let us know as sometimes options chosen will make for higher shipping charges. Rest assured we do confirm shipping charges and if it's higher than our costs, we are known to refund our customers back.
Will the items on my order ship together or separately?
In order to offer our customers the most economical shipping terms, some items may ship separately. You will only be billed one shipping charge. If we are out of stock on an item, we will contact you to discuss your options.
Is your site secure?
This site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our customers. PayPal is our payment processor and secures the information given to process the payment for the order. Therefore, credit card information is not retained by our company or on our website.
Why are there different boxes and/or cushioning with my order?
In an effort to stay green, we collect and recycle shipping boxes and bubble wrap, cushioning, air pcockets to reduce our carbon imprint on the Earth. Saving the planet one shipment at a time.